Privacy & Cookies
At Funds Recovery Professionals, we are committed to keeping your personal details private. We make simple –but strong statements about privacy so you can be clear about our commitment to you.
How We Obtain Your Personal Data
Information Provided by You
You provide us with Personal Data when you register to use our services on our website. This includes your name, current and previous addresses, date of birth, email address, payment/card details and your password. We use this information in order to manage, provide and administer our credit reporting services to you.
We may also keep information contained in any correspondence you may have with us by post, email, or Secure Message. We may also record telephone calls, but only if we tell you at the start of the call and not otherwise for the purpose of quality customer relations. If we do not record a telephone conversation with you, we may keep brief details of the contents of your call on our files.
Each time you visit our website we obtain information about the device you use to access our services, your location and your IP address.
Information we get from other sources
Third Party Product Providers we work in association with:
We work closely with a small number of third-party service providers to bring you a range of quality and reliable services like payment transactions and security. For example, to subscribe for a package or conduct a search, we will need to have a way to process payments.
The relevant third-party provider will use your details to process your payments and carry out their obligations arising from any applicable laws. In some cases, they will be acting as a Data Controller of your information and therefore we advise you to read their Privacy Notice.
These third-party product providers will share your information with us which we will use in accordance with this Privacy Notice.
Please be reassured that we will not release your information to third parties beyond the Funds Recovery Professionals network for them to use for their own purposes.
How We Use Your Personal Information
Your Personal Data is used to administer and manage your account with us. Your IP address, details of the device you use and your location are used to help identify you, to prevent fraudulent use of our services, to diagnose problems with our servers, and to administer our website.
We do not share your Personal Data with any third party, other than for necessary purposes and for the purposes of fraud prevention.
To help prevent abuse of our services and fraud, we share information about you and the use of our services (but not your Credit/Debit card data) with trusted service providers and fraud prevention agencies strictly to enable them and us to detect, prevent and otherwise address unlawful or suspected fraudulent internet activity on our own websites and on websites owned and operated by others.
When you give us personal information, we take steps to ensure it is treated securely. All sensitive information (such as credit/debit card details and BVN) is encrypted and protected.
The lock icon in the address bar of our website is an indication that you are on a secure page.
We also take extra measures to protect your sensitive data – which are always saved in non-readable and non-transmittable formats in our database.
However, non-sensitive details (your email address and name) are transmitted usually over the Internet, which can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.
Once we receive your information, we make our best effort to ensure its security on our systems.
You are solely responsible for keeping your account details and password safe. Do not share your password with anyone.
We have security measures in place to take reasonable precautions to protect the loss, misuse and alteration of the information under our control. These include the issue and use of passwords, powerful encryption and computer firewalls to guard against hacking. No data transmission over the internet can be entirely secure, so we cannot guarantee the security of your Personal Data when in transit between you and us.
From time to time we may have to suspend services whilst we investigate any attempted breach of security. You are obligated, under the Terms and Conditions you agree to abide by when you use our services, to report any suspected breach to us immediately. We also take reasonable security measures to protect your Personal Data in storage.
Your Payment/Card details are used to enable us to manage your subscription with us.
Do We Use Your Personal Data for Marketing Purposes?
We do not sell or rent your personal information to third parties for their marketing purposes without explicit consent.
However, we may use your data and other information we collect from other companies to improve and personalize Funds Recovery Professionals services, content, and advertising.
If you wish to opt out of receiving such messages from us, you can do so at any time by clicking on the appropriate link at the footer of each email.
Links to Other Websites
Our website contains links to other websites. Funds Recovery Professionals is not responsible for the privacy practices or the content of such websites.
Categories of Third Parties
Regulatory authorities to comply with any legal and regulatory issues and disclosures;
Fraud prevention agencies for the purposes of investigating suspected fraud and fraud prevention;
Email or mail service providers who provide a fulfillment service for us, on the understanding that they will keep information confidential;
Anyone to whom we may transfer our rights and duties under any agreement we may have with you; and
Legal or crime prevention agencies and/or to satisfy any regulatory request if we are under a legal duty to do so
How long do you keep information about me?
We keep information in line with our data retention policy. The retention periods are in line with the length of time we need to keep your Personal Data in order to manage and administer our services to you.
The retention periods vary to take into account our need to meet any legal, statutory and regulatory obligations and can vary for individual customers and for different reasons. In general, we do not keep information for longer than we deem necessary.
Your Credit Report is constantly changing so we consider it to be out of date when three months old, at which time, in the absence of any dispute or legal challenge, we will erase it.
In the absence of any compelling reason not to do so, your Personal Data will be removed from our databases within six years after the date of closure of your account with us. In all cases our need to use your Personal Data is reassessed on a regular basis and information that is no longer required is disposed of.
Our cookies are not used to collect information which (by itself) allows us to identify who you are. But if you separately tell us who you are, we may link your identity to the cookies we put on your device so that we can see how you are using the website. We use that information in accordance with the privacy notice that we give you when you tell us who you are.
What Cookies Do We Use?
We use the following kinds of cookie:
Strictly necessary cookies: These are cookies that are required for the operation of the website. They include, for example, cookies that enable you to log into secure areas of the website.
Analytical/performance cookies: These cookies allow us to recognize and count the number of visitors and to see how visitors move around the website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. They also allow us to tell if you have reached our website from one of our advertising partners so that we can meet our contractual commitments to that partner.
Functionality cookies: These are used to recognize you when you return to our website. This enables us to personalize our content for you, greet you by name and remember your preferences.
Targeting cookies: These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use t.his information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.